We ended up getting this Gorilla brand swing set from Walmart, and we’re very excited for it to come… any day now. The shipping from Walmart was an apparent bargain at $100 after the $400 ridiculousness that transpired at a major toy retailer (you can probably guess which one). No store pick-up was available on this model, but after what happened with the $400 shipping swing set that you also couldn’t pick up at the store, we’re downright agreeable to this.
But apparently our swing set delivery saga is not over yet.
After my husband confirmed our order on my account, he noticed Walmart had my old cell phone number. I changed to a local number more than 2 years ago, but I guess I never updated my Walmart.com account. It didn’t mean much when all I usually buy off the website is photos shipped to our house.
With a $950, five hundred pound delivery, that phone number might be important.
I immediately updated my phone number on the website. I knew our order had already been placed, but the new phone number and record of a phone number change should have been available on the site. I hoped.
I got an email from Walmart confirming that our swing set was shipped and I could expect it within a week period. It said nothing about phone calls or people contacting me, which surprised me because you’d think they’d want to let you know before 500 pounds of swing set blocks your driveway. 500 pounds of wood dumped randomly in our yard? No big deal.
Whatever. I just wanted it to get here.
Flash forward to Friday night. I was out of town and finally turned on my computer after being offline all day (I still have an unintelligent phone). I got this email:
We want to alert you to a delivery issue. Carrier Home Direct USA is attempting to deliver the Gorilla Playsets Landing Wooden Swing Set from your order number xxxxxx. They have attempted to set up a delivery appointment by calling you at (My OLD phone number).
Please contact Home Direct USA at (their number) in the next 48 hours to schedule delivery. To ensure expedited service during your call, please provide tracking number xxxxx when you call.
If you are unable to set up a delivery appointment, your item will be sent back to the supplier or return facility. A refund will be credited to the original form of payment when the returned product is processed.
Ok, so they apparently didn’t get my new number. Fine. My fault. It’s on me… though you’d think they’d be able to find it if they really tried. You’d also think that if the correct contact phone number was that important, they’d have us specifically fill out a form about where to best contact us for the delivery.
I immediately called Home Direct USA.
They are only open Monday through Friday during typical business hours.
But the email says I only have 48 hours to call them or we lose the effing swing set. Forty-eight hours technically ends BEFORE they can answer my call.
This puts me in a conundrum. Will I lose my swing set because of the weekend, or do they mean business days? If they mean business days, the email should probably say “48 BUSINESS hours” so that when people like me call on the weekend they know their giant ass purchase isn’t sent back or delayed by another week.
I panicked until I noticed an email option. I emailed them all of my new information, how I changed my phone number on my account the day I made the order, how and where to call me, what days/times would be good for delivery etc.
I get back “Call us Monday.”
Am I the only one who thinks they should call ME on Monday? I tried to call them within the 48 hours. I gave them the information they needed, but it’s back on ME to call THEM? I’m the one paying all this money for a swing set and they can’t be bothered to call me back? Does anyone else see anything wrong with this?
Maybe our problem is the $100 shipping. Clearly with $400 shipping the swing set would have arrived wrapped in gold and delivered by shirtless underwear models within 30 seconds of our order. With our cheap $100 shipping, we get a “well, we can’t call you or be bothered to double check the phone number on your account, so I guess we’ll just send it back to the store.” If the $100 shipping swing set ever gets here, it will probably be dumped carelessly anywhere by a truckload of sweaty fat men sporting wifebeaters and plumber butts.
Who knows if and when this thing will ever get here. And IF it does get here, if we have the skills (or time) to assemble it.
The magic 8 ball in my head says “Outlook Not So Good”.